Shipping Policy
Standard Shipping Rates
for the 48 Contiguous United States
Shipping options are provided at the time of checkout. Surf Sweets offers UPS Ground Service, Second Day and Next Day Delivery. Flat Rate Shipping rates are dependent on the dollar amount of product per order.
*Order Subtotal is the product value before promotion discount, voucher deduction, tax and shipping.
** Second Day and Next Day Delivery orders must be received by 11 am MT, Monday through Thursday, excluding holidays, in order to be processed and shipped the same day. Saturday Delivery is not available for expedited shipping services. If shipping Second Day for an order placed before 8am MT on Friday, the package will not be delivered until the following Tuesday.
UPS Ground Transit Times
(Business days in transit from Salt Lake City, Utah, 84104)
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination, UPS' Calculate Time & Cost.
Ground Delivery
Orders are generally shipped within 2 business days of when the order was placed, pending credit card verification. Orders are not processed on Saturdays, Sundays or the following Federal Holidays: New Year’s Eve, President’s Day, Memorial Day, Independence Day, Labor day, Thanksgiving Day, the Day After Thanksgiving and Christmas Day. Shipments may be limited the week between Christmas and New Year’s.
These orders ship UPS ground service, and most orders will arrive within 7 – 9 business days.
Expedited Services
Orders are shipped the same day if placed before 11am MT, Monday through Thursday, excluding holidays, pending credit card verification. You may select two different expedited services: Second Day Shipping (package arrives in 2 business days), or Next Day Shipping (package arrives the next business day). Orders placed on Friday will be delivered on Monday if the Next Day Delivery option was selected, or on Tuesday if the Second Day Delivery option was selected. Some delivery locations do not have Next Day service availability. In such cases, if you selected Next Day service during the checkout process, Sweet Candy Company will charge you and ship via UPS as Next Day service, but is not responsible for overnight delivery, if the service is not available to your location. Surf Sweets does not offer Saturday delivery options.
Surf Sweets’ Guarantee
Delivery is guaranteed when addresses are correct and current. Surf Sweets cannot be responsible for incorrect shipping addresses. Shipments must be to a physical delivery address in the 48 contiguous United States only. We cannot ship to any PO Box, or APO address. For international shipping rate inquiries, please call customer service at 801-886-1444
Surf Sweets will not guarantee delivery of orders by a recognized holiday or occasion. Please allow enough time for your product to ship to its destination. All items ship from our Salt Lake City, Utah warehouse at 3780 West Directors Row, SLC, UT 84104. Transit to the East Coast can take up to a full week or more. Please plan accordingly.
Surf Sweets will not issue a refund for packages refused by the recipient, or for addresses that were inputted incorrectly or incomplete when checking out.
Surf Sweets will not be responsible for delays caused by events or incidents beyond our or our carriers’ control, which may include, but are not limited to: adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labor disputes, and disruptions in transportation networks.
Warm Weather Shipping
During the summer months, candy can be sensitive to excessive heat or sun exposure. Surf Sweets is not responsible for product damaged in transit due to weather conditions. Surf Sweets is not responsible for product that was delivered to its location, but sat on a hot porch or in the sun all day. On extremely warm days, Surf Sweets reserves the right to hold the shipment of product on a Thursday or Friday until a Monday or Tuesday the following week to prevent the possibility of the product sitting in our carriers’ warm shipping docks or warehouses.
